Refund Policy
Last updated: October 3, 2026
Payments for Hookworth are processed by Paddle.com, our Merchant of Record. This policy explains when you can get your money back.
14-day refund
If you are not satisfied, you can request a full refund within 14 days of any payment — a new subscription, a renewal or a credit pack. No questions asked.
How to request a refund
- Email hello@gethookworth.com with the email address used at checkout, or
- contact Paddle directly through the link in your receipt or at paddle.net.
Refunds are issued by Paddle to the original payment method, usually within 5–10 business days depending on your bank.
After 14 days
Payments are generally non-refundable after 14 days, except where required by law. You can cancel a subscription at any time to stop future renewals; your plan stays active until the end of the paid period.
Failed renders
If a render fails on our side, the credits it used are returned to your balance automatically — no request needed.
Consumer rights
This policy does not affect any rights you have under the consumer law of your country.